Specialised agents that collaborate and communicate with each other.
An AI agent answering on WhatsApp
AI agent
Plans · Uses tools
The agent decides what to do: answer from knowledge, call a business system, or hand over to a person.
In a multi agent system, several specialised agents each own part of a job and coordinate to finish it. Agent to agent communication standards let agents built by different teams, or even different vendors, discover each other and exchange tasks in a structured way.
Each agent has one responsibility, such as research, drafting, checking or executing.
An orchestrator or a shared protocol routes work between agents and tracks progress.
Agents read and write to a common record so the overall task stays consistent and auditable.
Intake, review and approval pipelines
Agent teams with reviewer roles
Cross department process automation
We start with the simplest design that works, often a single agent, and only split into multiple agents when roles and handoffs are genuinely distinct.
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